I am able to refund orders as necessary, but this was already charged and delivered 2 days ago. This is illegal and blue apron is able to give refundsĪre you saying you are unable to issue refunds? are you able to refer me to someone who has that power? I was never shown any Upcoming page before the payment page showing the $12-13 price I can help get a new one applied for you if you like, just trying to help out however I can. Expiring promotions are indicated in the top right corner on your Upcoming page, and you can always view your order total before any charges. I apologize for any confusion, you can certainly reach out to your bank if you feel that is necessary. There was absolutely no indication that the promo had expired, and I would never have signed up if I knew I will do a charge back from my bank if I don't get refunded what I'm owed I just need a few more moments here to get this added. What I can do is go ahead and reapply a newer one for the same value for you so you can use that for future deliveries. So taking a look here, I can see that the promotion was initially applied to the account. The receipt says $48 even though the promotion page and order page said it would be $12-$13 I just wanted to check in and let you know that I'm still here and looking into this for you - I appreciate your patience! It'll be just a moment while I pull up your account. Thanks so much for providing that information. I don't believe I provided a phone number Thanks for reaching out to us today! Can you please provide the name, phone number, and email address associated with your account? Hi, my name is James, and I’m with the Blue Apron Customer Experience Team. A member of our Customer Experience team will be with you shortly. My first box said it would cost $12, but I was charged $48 Seems like they don't issue a refund to most people and it took me like 2 hours so I would honestly steer clear if you are expecting a promotion to work out. Then I found out I was charged $47.something instead, so I spent way more time than I should have getting a refund. I signed up for Blue Apron using a promotion and the payment page said I would be charged $12.something for my first box.
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